on 13-10-2018 10:23 AM
on 05-11-2018 10:41 PM
on 05-11-2018 11:39 PM
on 05-11-2018 11:42 PM
on 06-11-2018 08:37 AM
on 06-11-2018 01:18 PM
@BrianDunne Eir's customer service or lack thereof leaves a lot to be desired. Did you try changing the settings by open the dashboard of your Huawei? 3G works for me when 4G starts to get a bit laggy. You can move to 4G then during the day if that's working for ya.
on 25-11-2018 11:23 PM
This is the EXACT same thing happening to me over the past few weeks. This evening I had no internet at all for about 2 hours between 7.30 pm and 9.30pm.
I called technical support last week and they said they would investigate it - speeds dropping from around 12/15 mpbs daytime to between 0.5 and 2 in the evening , usually starting at around 7pm. I never heard anything back from them.
Using the online chat is a total waste of time, they tell you everything looks great and to power off the router.
convinced its some kind of general issue as my phone is also on Three and speedtest shows the same problems.
Is it throttling or congestion @Three? because its one or the other!
on 26-11-2018 10:15 AM
Hi Daz1, thanks for reaching out to us and welcome to the community. There can be many different factors affecting your signal, and I'd like the opportunity to look into this for you. Can you PM me your full name, number, address and date of birth? I'll have a look at the previous investigation and check your account too 👍 Deb
on 07-03-2019 05:10 PM
I have exactly the same issue. I have been using three mobile broadband fo about a year. In the past 6 months I am getting 20MB downstream during the day but at 5pm every evening and throughout the weekend my speed always drops to between 2Mbps and 0.5Mbps.
At around 1am the speed increases.
I have spoken with three and they give the same message that it is congestion and even suggested I switch to 3G, which apart from it being a ridiculous suggestion does not improve my speed in anyway.
As this is happening at exactly the same time the probability of this being down to congestion is very low as congestion would be different on different days or times, not consistent every day and at weekends.
When I first signed up the speed was good all the time. My suspicion is that 3 have oversold their 4G moblie broadband and all you can eat data so are throttling back the speed when they suspect traffic will be heaviest so that people don't lose connection completely, as if they do they may claim that three are in breach of contract in providing the service.