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upgrade - why should i have a new contract

Anonymous
  • I pay nearly €57 a month as i have 2 dongels
  • I have been with 3 since 2012
  • My dongle is so out of date that it is not working the way it should

ALL THE ABOVE SHOULD QULAIFY ME TO GETTING AN UPGRADE AND NEW DONGLE WITHOUT SIGNING A NEW CONTRACT BUT IT DOESN'T

 

It is absolutely shocking that 3 will not upgrade without the need of new contract. For goodness sake it is only a new dongle i need which must cost you pennies to make

 

seems loyalty counts for nothing

 

 

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Re: upgrade - why should i have a new contract

Hi Kevin, any upgrade will put you into a new contract, and this is the same with any network. If you'd rather not enter a new contract but you need a new modem/router, you can purchase a Prepay modem and use your billpay broadband SIM in the new device. This won't affect your contract. 

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Re: upgrade - why should i have a new contract

Anonymous

just because other networks do, doesn't mean it is correct

 

my dongle is so old that we cannot use it

 

so technically it is not an upgrade but a replacement.

 

My contract ran out two years ago, and was never extended so why did that happen?

 

anyway i am fed up talking to you on it.

 

i would rather join a new network (yes i know i will need a new contract) than carry on arguing with you

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Re: upgrade - why should i have a new contract

Hi @Anonymous, I'm sorry that you feel that way, unfortunately there is no option to provide a new modem free of charge without a commitment. 

 

Let me know if there's anything else I can help you with.

 

Sheena

 

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