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Re: unlock iphone

Navigator

Hi Fiona,

 

Response from Apple is that only you can unlock the phone:

 

"When you request to have a phone unlocked it will go through to the carrier of the device. Apple does not have a way to authorize the carrier to unlock the phone. Apple provides the device but we do not actually lock or unlock devices. that is all done through your carrier. I know that you have reached out to them but I would suggest reaching out again and speaking to someone higher up is possible. Here is the support article that goes over the step to unlock the device with your carrier. https://support.apple.com/en-us/HT201328"

 

They also said they have no way to confirm that they phone was bought in the US.

 

Mark

Re: unlock iphone

Navigator

Hi ,


Any update on this?  I need to get my phone unlocked.

Thanks, 

Mark

Re: unlock iphone

3 Moderator

Where was the phone purchased Mark? 

Re: unlock iphone

Navigator

I bought it in the Apple shop on Boylston St. in Boston, MA in about 2012.

Mark

 

Re: unlock iphone

3 Staff

Re: unlock iphone

Navigator

I bought it as a replacement for a phone that was under contract at the time.  I can only assume that they put the same carrier lock on the replacement phone.  They kept the original phone and of course that contract would have expired years ago anyway.

Mark

Re: unlock iphone

3 Staff

I would imagine that if it was bought in the Apple store in the States @mark11 that it wouldn't be locked to our network. Have you tried a non-Three SIM in it to see if this is the case?

Re: unlock iphone

Navigator

Yes of course I have tried that.  That's why I'm here.  The message in iTunes says "SIM not supported ...."

 

Look, either its your phone and the contract is over and you need to unlock it.

 

Or its not your not your phone and you shouldn't have a lock on it at all so you need to unlock it.


Which option will we go for here?  I don't mind which one!

Re: unlock iphone

Navigator

Thank you, I can confirm the phone is now unlocked.

Re: unlock iphone

3 Staff

That's brilliant mark11! Let me know if there's anything else that I can help you with today. 

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