on 28-09-2017 09:34 PM
I ordered the iPhone 8 on 20th Sept.
Everyday since ordered I have used the livechat on three.ie to speak to a rep regarding the order status and each time its the same generic response 'orders will be shipped in the order they were placed' or something similar. I've copied the transcipt of these chats also. What is the point in having an 'order tracking' system if all it says is 'Order out of stock'.
This affords no reassurance to customers as to where their order is, and I'm quite annoyed at this stage. I'd like a proper update as to when to expect my phone, according to the reps it should be tomorrow or early next week. Otherwise, I'd like to cancel my order and just purchase in store.
on 29-09-2017 12:13 AM
on 29-09-2017 10:15 AM
Hi @Jayeire and @Sinead2, we’re dispatching all customer’s phones in the order they were placed. Our stock is received directly from Apple and we can't guarantee that all orders will be delivered right away due to the popularity of this model. You can track your order on our website here 👉 http://bit.ly/1W9ZoW7
on 29-09-2017 10:27 AM
on 29-09-2017 10:38 AM
Our stock is received directly from Apple and we have been advised that you should receive it within 10 working days of the order being placed. Due to the popularity of the model we can't guarantee that all orders will be delivered right away.
on 29-09-2017 11:10 AM
on 29-09-2017 11:30 AM
The phones are being delivered in the order they were placed. You will receive an email once the phone is on it's way to you. If you can PM me your name, address and date of birth plus the order number, I can look into this.