on 15-02-2018 12:21 PM
I've lost count of the number of posts and the lack of solution
A month ago I was given a replacement SIM on my mobile broadband. This caused an extra Eur39 (Eur 49 incl VAT) to be added to extra charges.
I complained but was told I had to wait until the bill was issued to correct.
I waited and the extra charges were on my bill. I complained to the forum and to the webchat. Everyone assured the problem was a mistake from Three. They would correct. But the problem persists.
I am now due to pay EUR 118 instead of Eur 69.
In the latest webchat I am told I must pay the full Eur 118 and wait for refund in April. This is not a solution.
Why should I advance Three "Euro 49" for a mistake on their side?
At this point I no longer need a private message. I need Three to fix there problem. I shouldn't have to spend hours on the forum or webchat reporting the issue on their side and have to pay for the mistake and wait until April for the money to be refunded.
Can someone please solve this with a proper solution?
on 26-07-2018 11:54 PM