on 21-09-2016 03:10 AM
System has been telling me for three days that the buy add-on service is unavailable and to try again later. Live Chat completely useless. Wasted almost half an hour on line before the agent told me he was having the same problem as me and abruptly ended the session. Filed a complaint by email and the agent there told me to use Live Chat for a 'quickr response'. The add-on problem has been around for at least a year. But note that 3 have no problem when it comes to taking your money for a top-up .... Completely hopeless provider.
on 21-09-2016 02:19 PM
on 28-09-2016 12:20 PM
on 29-09-2016 08:58 AM
on 29-09-2016 10:26 AM
on 09-10-2016 08:59 AM
I have been experiencing the same issue for the past 3 months - at what stage is Three going to:
Three, you have taken my money and you are not providing a service. Shame on you.
Customers are walking away.
on 10-10-2016 12:01 PM
I've gotten back to your other message on this now. Can you let me know if this is working for you okay today?
on 25-10-2016 01:14 PM
Why dont you simply solve this long-standing problem instead of getting people to send you PMs that waste eveybidy's time because they do not help? I contacted you a month ago about this hassle and the website still isn't working. Now I need to buy another add-on and can't. But you have no problems when ut comes to taking top-up money from people. There is a name for dodgy practices like this ...
on 26-11-2016 06:55 PM