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Webtext allocation renewal

Anonymous

Hello,

Do you have an update as to when the issue with Webtext allocations not being renewed will be resolved.

My renewal was due on the 5th April but still has not renewed.

three webtexts.PNG

Thanks,

Sean

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Chosen Solution

Re: Webtext allocation renewal

Anonymous

I should have said both the allocation and the renewal date have been reset correctly now.

Thanks.

 

Regards,

Sean

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All Replies To This Topic

Re: Webtext allocation renewal

Hi @Anonymous, this is a known issue currently but I'll post up here as soon as I have an update.

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Re: Webtext allocation renewal

Hi, just letting you know that the cause of this issue has been found and fixed, so your allocation will be updated within 24 hours. 

 

Thanks,
Sheena

 

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Re: Webtext allocation renewal

Anonymous

Hi Sheena,

Just an update:

My allocation seems to have renewed but the renewal date has not. See below.

This keeps me going for this month but I would be concerned that since the renewal date has not reset that the problem will occur again next month.

Maybe you could update the techs with this information and maybe let me know if they are still working on a fix for the renewal date?

 

three webtexts 2.PNG

 

Thanks,

Sean

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Re: Webtext allocation renewal

Can you try clearing your cookies/cache or try it on another browser @Anonymous? 

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Re: Webtext allocation renewal

Anonymous

Hi Sheena,

I tried from a different browser on an entirely different laptop which would never have been used to access my webtexts before and the renewal date is still showing as 5/4/2014 as before.

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Re: Webtext allocation renewal

Okay, could you send me through a PM with your details and we'll get this checked out? Thanks
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Re: Webtext allocation renewal

Anonymous

Hi Sheena,

 

Issue appears to be resolved now.

 

Thanks and Regards,

Sean

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Re: Webtext allocation renewal

Anonymous

I should have said both the allocation and the renewal date have been reset correctly now.

Thanks.

 

Regards,

Sean

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Re: Webtext allocation renewal

Delighted to hear that @Anonymous! Give us a shout if you need anything else Smiley Happy

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