on 13-04-2015 10:45 AM
Do you have an update as to when the issue with Webtext allocations not being renewed will be resolved.
My renewal was due on the 5th April but still has not renewed.
on 14-04-2015 05:24 PM
Hi, just letting you know that the cause of this issue has been found and fixed, so your allocation will be updated within 24 hours.
on 15-04-2015 03:21 PM
Just an update:
My allocation seems to have renewed but the renewal date has not. See below.
This keeps me going for this month but I would be concerned that since the renewal date has not reset that the problem will occur again next month.
Maybe you could update the techs with this information and maybe let me know if they are still working on a fix for the renewal date?
on 15-04-2015 03:54 PM
I tried from a different browser on an entirely different laptop which would never have been used to access my webtexts before and the renewal date is still showing as 5/4/2014 as before.
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