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Webtext Account Locked

Lookout
Hi I've been locked out of my webtext after a few failed attempts, would it be possible to unlock it?
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Re: Webtext Account Locked

Hi there 👋 This will unlock itself in 24 hours. Have you forgotten your password or was this just an accident? Martin. 

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Re: Webtext Account Locked

Lookout
the account has been locked for months I just haven't gotten around to sorting it out, would it be possible to have it reset so I could log in again? I forgot my password for it yes.
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Re: Webtext Account Locked

Can you login to your My3 account? Have you tried resetting your password for My3? 
 

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Re: Webtext Account Locked

Lookout
Yeah I've reset the password and My3 logins just fine, it's just that the webtext has completely locked me out and I got a message to contact customer care.
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Re: Webtext Account Locked

Maestro

Can you PM your details please and I'll check this out for you now?

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Re: Webtext Account Locked

Scout

HI.i have been locked out of my webtext and can't access it.

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Re: Webtext Account Locked

3 Moderator

Hey Steveo 👋 Can you sens on a private message with your mobile number, name, address and date of birth? I'll certainly check this out for you 💪 Mairéad

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Re: Webtext Account Locked

Hi, also my webtexts account seems to have problems. When I try to login it says "There is some problem with Your Account, Please contact Customer Care". If I try to get a new pin, it says "Data incorrect". FYI, I have already tried logging in from a different browser.

 

Could you please look into this issue?

thank you

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Re: Webtext Account Locked

3 Community Manager

Hi @berlingozzo Can you send me a PM with your number, address and date of birth please and I'll take a look at this for you? Rach 

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