Billpay

[Anonymous]

Hi there

I wasn't to sure where to begin posting this but I am trying to register at My3 and face issues, when I fill in the name/address/dob/email and then click "next, well lets say it doesn't go to the next page - it crashes. It's been this way for over 24 HRs.

The below error

This web page is not available

ERR_CONNECTION_RESET

Is this going to be fixed? 

[Three_Sheena · Accepted solution]

Morning @Anonymous, it looks like there were issues with My3 at the weekend but it should be okay now. Can you clear your cookies and cache and give it a go?

[Anonymous]

Just a quick update, the problem still persists. 

[Three_Sheena · Accepted solution]

Morning @Anonymous, it looks like there were issues with My3 at the weekend but it should be okay now. Can you clear your cookies and cache and give it a go?

[Anonymous]

Goodmodning @Three_Sheena

The issue was sorted yesterday via web chat. I had to use internet explorer. Problems still persist on all other browsers though

[Three_Sheena]

Glad it was fixed but weird that you have to use another browser.

Now that you are registered can you log in on Chrome, Firefox or Safari?

[Anonymous]

Hi there @Three_Sheena

Sorry for the delay, never got a mail to say you'd replied, you may want to edit that feature on registration so that people are already opted in to receiving mails when the post/reply 

Yep, can log in on other browsers but cannot change details or the site crashes 

Must be an issue somewhere... they only browser that does work is Internet explorer and lets face it... thats crap 

[Three_Sheena]

You know, I had that automatic email feature on but I thought it would frustrate people so turned it off! I'll turn it on again and see how it goes.

If you need me to change any details on the account for you, drop me a PM. Yes, using IE is far from ideal so I have sent on the feedback to the devs

Thanks @Anonymous!

[Anonymous]

Hi @Three_Sheena

I think people come for help and most dont come back when they dont receive a mail. I think, if you turn on the notifications theyll know its been replied too. . this is why I tag people cos then they get the mail haha

[Three_Sheena]

That's a very fair point! I've turned on auto-subscription now, so people will be automatically subscribed when they start a topic or reply, and so they'll get those emails. Cheers @Anonymous 

[Anonymous]

I do think it would work out best for customer's, well, thats just my opinion, perhaps a weekly poll can answer it