on 27-07-2018 12:20 AM
Video in Google Photo not playing on 4G but does on WiFi.
This only started happening when I was asked to reset all network connections whilst abroad by three technical team.
on 27-07-2018 10:52 AM
Hi Jackoregan 👋
I'm sorry to hear this, I've asked my technical team to check this out for you. Can you tell me when you did this network reset and approx when was the last time your Google Photo videos played successfully?
on 28-07-2018 03:28 PM
I've received an update on this, our tech team suspect it may be an issue with the IP address.
You'll need to contact the app owners, i.e. Google Photos, to query this. To do this, click here
Let me know if you need any more help on this.