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Video in Google Photo not playing on 4G but does on WiFi!

Video in Google Photo not playing on 4G but does on WiFi.

 

This only started happening when I was asked to reset all network connections whilst abroad by three technical team. 

 

Any ideas?

Re: Video in Google Photo not playing on 4G but does on WiFi

Legend
Does mobile data not work on your iPhone?

Re: Video in Google Photo not playing on 4G but does on WiFi

Leader

Hi Jackoregan 👋

 

I'm sorry to hear this, I've asked my technical team to check this out for you. Can you tell me when you did this network reset and approx when was the last time your Google Photo videos played successfully?​​​​​​​

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Re: Video in Google Photo not playing on 4G but does on WiFi

Leader

Hi Jackoregan

 

I've received an update on this, our tech team suspect it may be an issue with the IP address. 

 

You'll need to contact the app owners, i.e. Google Photos, to query this. To do this, click here

 

Let me know if you need any more help on this.

 

Lisa

 

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