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Re: Upgrading your broadband plan

3 Community Manager

Are you in contract at the moment? Send me your broadband number, address and date of birth in a PM and I'll check it for you. Rachel 

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Re: Upgrading your broadband plan

New Member
Thanks, excuse my ignorance but what is a PM ?
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Re: Upgrading your broadband plan

3 Community Manager

No worries, its a Private Message and you'll see the option in the black box under my picture. Rachel 

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Re: Upgrading your broadband plan

New Member
Thanks to the Moderators for looking after this issue for me
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Re: Upgrading your broadband plan

Leader

We've got your back @rgerardmac1 Smiley Happy 

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Re: Upgrading your broadband plan

New Member

Hi

Back again, sorry to be a pain but how long does it take to amend an incorrect bill? I changed plan three months ago and am still being charged incorrectly. it took a while (checking recordings etc) to confirm the rate I should have been charged and so I can understand how the first month was incorrect. When the second month was also incorrect I was told that there was a backlog but it would definitely be changed (100% was the expression used) for the third month but now I see that I am still being charged incorrectly. These incorrect amounts are then being taken from my account, I am beginning to wonder if this is some kind of scam!

regards

Ger

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Re: Upgrading your broadband plan

Hi rgerardmac1, can you PM me your name, address and date of birth, please? I'll check this out for you. 

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