on 28-07-2018 03:46 PM
on 28-07-2018 04:14 PM
I'm sorry you feel that we're not rewarding loyal customers such as yourself. The offers we give go by the plan you're agreeing to so sometimes, the price of the phone you get on our upgrade may be a similar amount to a new customer's phone as we may not be able to subsidise the cost of the phone any further.
However, I'd really like to check out your account to see what kind of offers are available for you. If you'd like me to check it out, can you PM me with your number, full name, address, DOB and the phone you're interested in?