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Upgrade 3 weeks before eligibility date?

Lookout

I started my contract with Three on the 31st of October 2017, which means the date I would be first eligible for an upgrade is the 31st of July 2019 as this is 60 days before the current contract ends and the time in which a new contract could commence. 

 

I am now in my final month before I will be due an upgrade and was wondering if upgrading 3 weeks before the eligibility date is possible? And if so, at what cost? 

 

I would love to have the new phone before I go on holiday mid-July but I've been told that the 31st is the absolute soonest I'll be considered for an upgrade, I just want clarification if this is so, or if alternative arrangements could be made?

 

All help appreciated Smiley Happy

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Chosen Solution

Re: Upgrade 3 weeks before eligibility date?

3 Moderator

Hi @Niamhee56 👋 We can upgrade you 90 days before the contract end date so as you said, if the contract is finished on Oct 31st, the earliest would be July 31st. As this is already an early upgrade by 3 months, this is the earliest we can offer it to you. If you'd like to send me a PM with your number (name, address, date of birth and number) I can double check the exact dates and confirm this? Susan 

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Re: Upgrade 3 weeks before eligibility date?

[ Edited ]

hmmmm I thought you can upgrade 90 days before the end of contract? Were you told it was 60?

I am not a Three employee. I'm just a little helper Smiley Happy
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Re: Upgrade 3 weeks before eligibility date?

Legend
Yeah i think it's 90 days for an early upgrade

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Re: Upgrade 3 weeks before eligibility date?

3 Moderator

Hi @Niamhee56 👋 We can upgrade you 90 days before the contract end date so as you said, if the contract is finished on Oct 31st, the earliest would be July 31st. As this is already an early upgrade by 3 months, this is the earliest we can offer it to you. If you'd like to send me a PM with your number (name, address, date of birth and number) I can double check the exact dates and confirm this? Susan 

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