on 12-04-2018 02:11 PM
I requested an unlock code on 9th March and despite being told the waiting time would be 10 days max, I still have not received an unlock code. I am now waiting approximately 25 working days. I contacted three multiple time without the matter being resolved. I always just receive the standard copy-pasted answer that the matter is with the phone manufacturer. Has anyone also had this experience? I also experienced this a few years back with an older phone.
on 12-04-2018 03:16 PM
Three – Covid-19
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
For more tips & information, please click here.
We apologise for any inconvenience caused and thank you for your understanding.