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Unlimited Broadband and Huawei e5577 slow?

Scout
Hi, I'm on the Unlimited Broadband and Huawei e5577 bill pay plan, I was told I'd get super fast unlimited broadband. I can't even watch a 720p video for more than 2 minutes without it buffering. Why is that, and how can I fix it? And please don't tell me ring your tech support team, surely you guys on this website will be able to sort this out? And I have reset the modem twice, that is not the solution. Thanks!

Re: Unlimited Broadband and Huawei e5577 slow?

3 Moderator

Hi @Tommy777 and welcome to 3Community! Can you try out a few troubleshooting steps here Let me know how you get on with this?

Re: Unlimited Broadband and Huawei e5577 slow?

Scout
In regards to searching for a network manually, how does that work? What do I do?
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Re: Unlimited Broadband and Huawei e5577 slow?

3 Moderator

Can you type 198.162.1.1 into your search bar and then enter admin as your username and password? Let me know when you get this far 👍

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