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Two different bills

Scout
Hi. Can you please check something for me? I upgraded my phone in December and had to be moved from O2 to 3 to get a new plan. No idea why that didn't happen when 3 bought O2 but anyway. While that was a pain the shop staff were lovely and sorted it ASAP. I just checked my bills over the last two months and I'm confused. I paid €50 in dec (my old plan), then €34 and €99 two days apart in Jan and now €30 and €3 one day apart in Feb.
What's with the weird billing and are these charges right?
Maybe if you can tell me the date range each payment is covering it'll make more sense
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Re: Two different bills

@Dave_M the last bill is usually by post bit if it's just come out you might not have received it yet. I moved from an old o2 plan to a newer plan and the same thing happened.
I am not a Three employee. I'm just a little helper Smiley Happy

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Re: Two different bills

Sounds like you changed accounts so being billed for one in advance like the norm but the other is peobably up to the day you cancelled. If you check your bills look at the dates and that should tell you more.
I am not a Three employee. I'm just a little helper Smiley Happy
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Re: Two different bills

3 Moderator

@Dave_M Mac_n_cheese is probably right here but I'd like to double check it. Can you PM me your phone number, address, and date of birth, please? 

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Re: Two different bills

Scout
You're probably right mac_n_cheese but I can't see my old bills since I changed over to the new 3 account so I can't check
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Highlighted

Re: Two different bills

@Dave_M the last bill is usually by post bit if it's just come out you might not have received it yet. I moved from an old o2 plan to a newer plan and the same thing happened.
I am not a Three employee. I'm just a little helper Smiley Happy
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