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Trying to get Proof of Purchase

Anonymous

Hi there,

 

I'm trying to get proof of purchase for my Samsung Galaxy S6 which I bought on a Classic Flex Max 350- 24 month plan on 29/4/15

 

I've spoken to Three customer service 3 times about this and can't seem to get what I'm looking for! They keep sending me this email (xxx used to hide personal info)

 

• Customer Name:-Rebecca xxx
• Customer Address:-xxxxxxx
• Three Mobile Number:-xxxxxx
• Three Account Number:-xxxx
• Contract Start Date:-29/04/2015
• Contract End Date:-28/04/2017
• Handset Make and Model:-Samsung Galaxy S6
• IMEI Number:-xxxxx
• Account Status : Active

 

The problem here is that it does not state the date of purchase of the device, only the start date of the contract. I know that these are the same date but insurance, being insurance, need something that specifically states the date of purchase.

 

I only have a certain amount of time in which to process this claim under the terms & conditions of my policy. The delays I'm experiencing with trying to get the correct information are putting that deadline at risk. If I can't get this sorted out tomorrow I will not be able to make the claim for my phone!

 

Please can you help me???

 

Thanks Rebecca

Re: Trying to get Proof of Purchase

3 Community Manager

Hi @becco, can you send me a PM with your details and where you purchased the phone? i.e., online, in store, over the phone etc. 

 

We should be able to sort you out with this no problem.

 

Re: Trying to get Proof of Purchase

Anonymous
I'm also trying to sort out a receipt for a phone I just bought online incase I need it for insurance in the future. Can you help?
Posted From Apple iPad

Re: Trying to get Proof of Purchase

3 Community Manager

Sure thing @Laoiseach, can you PM your details? When you buy a phone online you should receive an email which serves as your receipt and proof of purchase though.

Re: Trying to get Proof of Purchase

Anonymous

Thanks @Three_Sheena for sending on that info to my insurance company. All sorted now!

 

 

Re: Trying to get Proof of Purchase

3 Community Manager

Delighted to hear that @becco! Smiley Very Happy

Re: Trying to get Proof of Purchase

New Member
Hi sheena could you please obtain this for me as trying to claim on insurance!
Posted From Apple iPhone

Re: Trying to get Proof of Purchase

New Member
Posted From Apple iPhone

Re: Trying to get Proof of Purchase

3 Staff

@Kljy3 - do you have the initial email you got from when you ordered online?

Re: Trying to get Proof of Purchase

New Member
No it was ordered in store
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