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Transferring old number to new phone

Scout

Hi,

 

I purchased a new phone yesterday, and was told that my old number would transfer to my new phone within a few hours. It still hasn't switched over. I'm wondering if there is a reason for the delay.

 

Thanks for your help.


Chosen Solution

Re: Transferring old number to new phone

3 Community Manager

@Mac_n_cheese  Delighted to help 👍 If it's a SIM replacement, let's say an upgrade and the SIM replacement was requested successfully, normally restarting the phone does the trick. It's part of the process really. Moving your number from a different network is different, depends on if it's a single-line or multiline port ( multi lines take at least 24 hrs) @davie999 Can you let me know if you've restarted your phone? Is this a SIM replacement? 

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All Replies To This Topic

Re: Transferring old number to new phone

@Three_Deborah1 or @Three_Rachel can ye help here? Don't think I or any community member will be much help on this
I am not a Three employee. I'm just a little helper Smiley Happy

Re: Transferring old number to new phone

3 Community Manager

@Mac_n_cheese  Delighted to help 👍 If it's a SIM replacement, let's say an upgrade and the SIM replacement was requested successfully, normally restarting the phone does the trick. It's part of the process really. Moving your number from a different network is different, depends on if it's a single-line or multiline port ( multi lines take at least 24 hrs) @davie999 Can you let me know if you've restarted your phone? Is this a SIM replacement? 

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