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Three Broadband Huawei E3531 dongle not installing

Anonymous

Hi Everyone, 

 

I was wondering what is happening with my dongle. I bought it a few days ago and have registered the sim online on my Macbook. However, the salesperson in the store told me to check the 196.168.1.1 link to see if it works after a few hours but it still is not working. Do I have to wait until 24 hours to connect? Also, I am unable to install the three connect software as when I inserted the dongle into my Mac, only the Hilink app appeared and when I clicked on it, it wanted to make changes to my mac, which I would agree to and it would do nothing. What should I do?

 

Thanks. 

Re: Three Broadband Huawei E3531 dongle not instal

Anonymous

Hi @Anonymous

 

I am sorry to hear your facing issues with your modem but fear not, we will try and get you sorted today and if not, a forum rep can assist tomorrow.

 

First of all, welcome to Three. 

 

Okay can you try get to the dashboard using 192.168.1.1 - let me know if anything pops up.

Re: Three Broadband Huawei E3531 dongle not instal

Anonymous

Hi @Anonymous

 

Did you try the above?

Re: Three Broadband Huawei E3531 dongle not instal

Anonymous
I did try the link several times and my browser said it was unavailable.

Re: Three Broadband Huawei E3531 dongle not instal

[ Edited ]
Anonymous

Hi @Anonymous

 

This is odd, from a quick search on the web I see others face the same issue with Modems, maybe @Three_Sheena has a solution for Mac ?

Re: Three Broadband Huawei E3531 dongle not instal

Anonymous
Hi David,

I'm using OS X Yosemite. I'm not too sure what's happening either. I am also aware that there has been many people with problems with macs.

Re: Three Broadband Huawei E3531 dongle not instal

Anonymous
If there is a solution I would be great to figure out what is going on with the modem.

Re: Three Broadband Huawei E3531 dongle not instal

Hi @Anonymous, this download from the manufacturer should fix this for you 

 

http://consumer.huawei.com/en/support/downloads/detail/index.htm?id=31322

Re: Three Broadband Huawei E3531 dongle not instal

Anonymous

Hi @Anonymous

 

Just wondering if your issue has been resolved?

Re: Three Broadband Huawei E3531 dongle not instal

Anonymous

Hi David, 

 

I'm afraid when I downloaded the file it worked to a point as it installed properly, but when I go into it, there is no sign of connectivity or activity within the app itself.  I'm not too sure what to do now. 

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