on 21-01-2020 11:29 PM
on 22-01-2020 04:57 PM
on 22-01-2020 05:21 PM
How can three leave this as Resolved as well - its obviously not - just got 8 messages from them to my work phone - three wont tell me who to call to get the refund - anyone care to publish it here?
on 22-01-2020 05:39 PM
on 22-01-2020 06:15 PM
I got the TrimXs texts last Friday morning- never had heard of them and assumed someone must have entered my number by mistake- then went online and found all this 'scam' stuff about 57976.
I sent an email to firstname.lastname@example.org that is given on Comreg site and had no reply.
I then sent email to email@example.com that I found in this forum.
I got an unsatisfactory response from that one-which then informs me to contact the stripeygiraffe address if I think I should have refund. This is the response:
Customer Support (Pfi.me Customer Care)
Jan 17, 12:26 GMTDear XXXXXX
I can see that your mobile number has been billed by the service detailed below, provided by TrimXS
TrimXS is a fitness and lifestyle portal that is completely accessible from your handset. This service is a one time charge of €20.00 which is sent to you in 8 €2.50 messages, this will give you 28 days access to the portal.
You have now been opted-out of the service so will not receive further billing attempts from the service, unless you choose to opt-in again at some point in the future.
We thank you for your time in contacting us. If you have any more queries the content provider can be contacted directly or if you wish to request a refund, you should submit a claim with reasons why you think you should have one via 1800852328 or firstname.lastname@example.org
pfi.me Customer Support
so sent again to stripeygiraffe address and have received another BS response from yet another email address email@example.com apparently who are TrimXS customer service:
Thank you for your email.
We have checked our records against the mobile number below and we can see from our logs that there has been a genuine entry from the mobile phone, please see a brief explanation of how and when this entry occurred below.
â€¢ This number was entered into our personalised training programme that offers the benefits of using a personal trainer for a fraction of the price It delivers each user a personalised plan, easy to follow workout videos and a recipe book with 50+ healthy meal suggestions. This is a one-off payment fitness service, giving you 28 days access for 20 Euros and further details can be found at, https://www.trimxs.co, using the drop-down country menu select Ireland.
â€¢ Whilst browsing the internet you will have seen a button that advised Join now to gain access to personalised weekly workouts and meal plans. This clearly stated directly below the submit button along with the charge for the service. Once clicked the page refreshed asking you to confirm your entry, again advising the charge. This then had a tick to confirm once this had been done, the page refreshed again asking you to continue to the Trimxs website to start your weight loss journey.
â€¢ Following the online entry, a text message was sent advising â€œTrimXS: U have joined TrimXS for 28 days access for Euro 20 (8x Euro 2.50 msgs). Help? 1800852328 SP: TrimXSâ€ We then sent another text immediately after reading TrimXS: Welcome to TrimXS. You have 28 days access to our fitness content. This also contained a link to go straight to the website to start your fitness journey.
â€¢ We can confirm that the entry into this service has been cancelled and no further messages will be sent.
For future queries, please call 1800852328.
I will chance Comreg tomorrow and see what they say. I was hoping that I could convince Three to not pay TrimXs but seems I would be wasting my time- surely if Three have had so many complaints about this TRIMXS that they could say they will not pay them and then I would not be out of pocket.
on 23-01-2020 09:52 AM
on 23-01-2020 10:00 AM
Three – Covid-19
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
For more tips & information, please click here.
We apologise for any inconvenience caused and thank you for your understanding.