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Re: Scam text from 57976

Scout
Hi Paul, very annoying isn't it! As if we have nothing better to do than be
chasing these companies around..

Re: Scam text from 57976

Lookout
Hi Sarah it sure is annoying.
Anyway help@sptwo is the email belonging to TRIMXS,they got in touch with me today and have offered to refund the €20 deducted while being adamant that I subscribed to them.Theyve offered refund through bank transfer or PayPal providing I show proof of my phone bill.
I asked them to refund through the same method they used to take it as the VAT on my phone bill will increase now.I also asked them for screenshots of the process I seemingly went through to land in this predicament but I don’t expect anything will come of that request 😂.Anyway I guess it a better result than most people get but you have to be prepared to follow them.👍🏻

Re: Scam text from 57976

Hi, I have recieved the same text this morning. Can you help and block all premium numbers as well please.
Highlighted

Re: Scam text from 57976

Send pm there to mods
I am not a Three employee. I'm just a little helper Smiley Happy

Re: Scam text from 57976

Scout
Hi Deborah

I can't send you PM. I am also just hit by scam modogames.club and deducted 20 euro. Can you please help.

Amit

Re: Scam text from 57976

3 Community Manager

Hi there Amit @Nov24sun I see your PM and will pop back to you soon. As you've figured out, you need to post publicly before being able to send a PM. Also, your username was a mobile number, I'm guessing this is yours! So for your security, I've changed it to something generic. You can change it again to something more memorable for you 😊  

Re: Scam text from 57976

Navigator
Hi I was in the same situation, I sent Stop to Mobi Games then I contacted Three to block all premium messaging services even though I never subscribed!they took €20 off me, I also asked three to email me a usage report which is an itemized bill clearly showing 57977 on it, I then went online to com reg checker giving me the company contact details, I unsurprisingly was not able to make contact by phone and began sending emails attaching proof of usage report along with claiming refund, it is disgraceful that it's going on, and 1000s of customers are getting scammed in this manner, a loyal Three customer at that, I am looking into other options, social media, radio and solicitor at this time it's not right these messaging services have done it to others some who are vulnerable eg the elderly something needs to be done as a customer we need to be protected, but heres the big question where are they getting our numbers from call me cynical but........

Re: Scam text from 57976

Scout
Got hit with the same scam this morning! 8 x €2.50 text from 57976.
@Three_Deborah1 could you help with the premium block?
Thanks.

Re: Scam text from 57976

3 Moderator

@CobraHarp I just got back to your PM there 😊

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