on 29-05-2019 04:09 PM
i have a weird problem, but it’s been going on ever since I can remember...
I am ex-O2 customer and while I have no problem with 4G in Ireland, for some reason while abroad I can never get anything better than 3G. Regardless of country or the network.
I did phone restarts, network settings resets. I noticed that my APN is still set to the old O2 (APN: internet), so I tried to change it manually to the “official” Three’s one (3ireland.ie) but if I do that, phone can’t activate data connection at all. Yes, the 4G is enabled in my roaming settings.
i wonder if I’m the only one who’s not getting 4G abroad and if not, is there anything I can do?
i just want to point out as well that my Vodafone phone has no problem picking up 4G abroad, even when roaming with the same network as my Three phone.
on 31-05-2019 01:52 PM
Hi @Dannyboy86 you should be able to connect to 4G when abroad but sometimes the account settings need to be changed so I can do that for you if you PM me your number, address and date of birth.
@billbond4 that used to be the case but services are available depending on the location and roaming partner.