Billpay

[anthony83]

Hi,

I usually travel to France every now and then with my bill pay Three.ie mobile, i've never had any trouble.

This time though, i cant received SMS from my French friends using their french number. Also when i tried this morning to call the Three.ie customer care number (starting with +353) and then my General Practitioner in Ireland for some due test results today, the call doesn't proceed and my phone states:

"Your call barring setting don't allow call to this number"

There are no barring settings in the windows phone according to microsoft customers care, the problem has to be solved from the mobile network provider.

Could you please do something for that ASAP.

Thank you very much

Anthony

[billbond4 · Accepted solution]

thats a mvno, try select SFR or Bouyges 

[billbond4]

What phone are you using?

Can you manually select other networks?

[Three_Joolz]

Hi Anthony,

Can you PM me your name, address, date of birth & number please? I'll check this out for you. 

[anthony83]

Hi,

Windows Phone 435, software windows phone 8.1 up to date. i can manually select network alright, but while roaming it automatically switches to Three's network partner in France.

[billbond4]

What network in France are you on?
Try restarting tbe phone

[anthony83]

french network selected by the phone is called "Free"... Restart the phone has been done already.

[billbond4 · Accepted solution]

thats a mvno, try select SFR or Bouyges 

[billbond4]

Hmm, maybe your only in a place where you can get Orange ( the transport network of Free)

[anthony83]

Receiving SMS and calling works with Bouygues, you're a star Billbond4

[billbond4]

Aucun Problème as the French would say.

Hope the rest of your trip is problem free !