09-07-2019 10:58 PM - edited 09-07-2019 11:00 PM
Please see below the email I sent (comreg in copy) and the reply I got back in relation to what I would still label a scam. I am not convinced with their explanation as to how I got subscribed, as I do not believe any correspondence was instigated by me.
What do you think. Should I just leave it now and give them my paypal details for the refund?
Thank you for your email.
I have checked our records against the mobile number below and we can see from our logs that there has been a genuine entry from the mobile phone, please see a brief explanation of how and when this entry occurred below.
Following our assessment, taking all facts and comments into consideration, on this occasion we will refund €20.00 to you as a gesture of goodwill.
In order for us to process your refund please can you provide a copy of your mobile phone bill to verify that you are the bill payer for the number in question. We do not require the whole bill, any page from the bill, or screenshot/image from your online account, which displays the name and number will suffice.
Could you please let us know which refund method you would prefer, PayPal or bank transfer?
If Paypal, we would require the following information:
If bank transfer, then we would need:
If you need anything further or would like to speak to our customer services team, please call 0818400302 (lines are open 9am – 5:30pm, Monday-Friday)
For and on behalf of SPTwo Ltd.
WARNING This email and any attachments are confidential and may be the subject of legal privilege. Any use, copying or disclosure other than by the intended recipient is unauthorised. If you have received this message in error, please notify the sender immediately on 0818400302 and delete this message and any copies from your computer network. SPtwo Ltd is liable neither for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt. All reasonable precautions have been taken to ensure no viruses are present in this e-mail. As our company cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments we recommend that you subject these to your virus checking procedures prior to use.
I have been receiving text messages from your service (see attached images) to my number 086xxxxxxx. I did not sign up to or subscribe to any of your services. I have text STOP back to your number 57976, but I have not received confirmation that you are going to stop. Indeed as you can see from the attached images I continued to receive text messages from you immediately after I sent the STOP text to you. Please stop sending me texts and remove my number from your database and most importantly please refund me any charges you have already applied to me.
Please confirm this to me on a return email.
Please also reply with answers to the below questions so as I can understand how you came to add me to your service:
1 how did you obtain my number on to your service?
2 how were the payments authorised?
3 can I have proof of the authorisation?
4 can you locate any interaction or usage between this number and your service?
Looking forward to your reply.
on 10-07-2019 03:21 PM
Thanks. I'd imagine it's safe to give them the details they are after for Paypal. I'd imagine they can only put money in, not take it out.
on 11-07-2019 02:19 PM
09-09-2019 11:00 AM - edited 09-09-2019 11:00 AM
@aneczqaa0 If you got the message then you've been charged. THree_Rachel has already given instructions on how to dispute it and to pm to get it blocked. Three cannot dispute for you because it's not their charge its to the company. You can see what Three_Rachel has said by reading it on this thread: https://forum.three.ie/t5/Prepay/Premium-SMS-charge/m-p/36170#M11388