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Replacement SIM Activation Hell

Scout

Hello,

 

I bought a new phone and moved to a 3 Government contract on Monday 15. The phone arrived on Wednesday. To date, the replacement SIM that came with the phone has not been activated. I rang customer support about 4 times on Thursday and was reassured that it would be activated by Friday. This never happened. I have now not had any phone service for the last week. The only telephone I have access to is in work, which is closed until Tuesday. 

 

I went into a Three shop today in desperation to try and get another SIM and was told because I was a business customer now they couldn't activate the SIM in the shop but that I could do it online. When I got home and tried to activate it online, I was told that the website did not recognise my number. 

 

My mother tried ringing customer service on my behalf and they would not talk to her because of Data Protection.

 

Could someone please just help me? My mother is travelling abroad tomorrow and she needs to be able to ring me. 

 

I will provide whatever details are needed just to sort out this mess via e-mail which is the only form of communication I currently have.

 

So far, my experience has been pretty appalling so I'm not holding out much hope but this is pretty much last resort until I get access to work phone on Tuesday.


Chosen Solution

Re: Replacement SIM Activation Hell

3 Moderator

Hi @sjoh 👋 I'll certainly do my very best to get this sorted for you. Can you PM me your number, full name, address, and date of birth? Can you also give me the serial number on the SIM card (starts with 89353)? Susan 

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All Replies To This Topic

Re: Replacement SIM Activation Hell

3 Moderator

Hi @sjoh 👋 I'll certainly do my very best to get this sorted for you. Can you PM me your number, full name, address, and date of birth? Can you also give me the serial number on the SIM card (starts with 89353)? Susan 

Re: Replacement SIM Activation Hell

Legend
Your should be dealing with your accounts manager for all your sim issues.
If your really stuck you could get a prepay sim and top it up so you can be contacted

Posted From Generic Android 2.0

Re: Replacement SIM Activation Hell

Scout

Just wanted to say thank you very much for all of your help over the last few days. Finally have service again. Really appreciate you responding to the messages so quickly and sorting everything. 

Re: Replacement SIM Activation Hell

3 Moderator

You're very welcome @sjoh! Glad we were able to get you sorted here 😊 

Re: Replacement SIM Activation Hell

Hello I have the same problem,

i tried to activate my sim card for 2 days and i need it for work,

i spend litteraly 3h on the 3 chat and no one solve my problem! I filled the form 6 times and

i keep on receiving the email saying « Unfortunately we are unable to process your SIM Activation request as the information you provided us with does not match what we have on our system.«  I give my information and i checked on my account it is all correct! Basicaly i cannot use my phone ans my number and the 5 people i talked to on the chat did not help at all! I am away for work for 3 months so i need it solve asap! This is crazy hell and people on the chat just told me « we cannot help you the system says it does not match » i want it solve or i want my money back this is sick!!! Thank you

Posted From Apple iPad

Re: Replacement SIM Activation Hell

3 Moderator

Hi @Faustinemary, I'm going to check on the requests you've placed. Can you DM me the number you are trying to do the SIM activation on, your full name, address, & date of birth? Thanks. 

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