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Proof of usage

Lookout
Hello everybody. I have insurance at LSG. My phone was stolen. LSG requires proof of use. How can I get this letter. thanks
Posted From Huawei ALE-L21

Chosen Solution

Re: Proof of usage

[ Edited ]
Lookout

Hi Thanks for reply.
Denis********

 

Edited personal details

View solution in original post

Posted From Huawei ALE-L21

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Re: Proof of usage

3 Moderator

Hi Denis 👏 thanks for getting in touch today and welcome to the Community. I'll be able to help you with this but I'll need your details 😊 Can you PM me your details please your name, address and date of birth. If you have a Prepay phone can you include 2 numbers that you have called or texted in the last 7 days and your last top-up amount? Deb

Re: Proof of usage

[ Edited ]
Lookout

Hi Thanks for reply.
Denis********

 

Edited personal details

Posted From Huawei ALE-L21

Re: Proof of usage

3 Moderator

Denis, just a quick one; are you a 3 UK customer or 3 IRL? As this is a 3 IRL Community. If you are 3 IRL, can you send your number via PM, please? 👍 Deb

Re: Proof of usage

3 Moderator

@Denis83 no worries. You'll need to contact 3 UK, they'll be more then happy to help you out. I've also deleted your last comment as you posted your number publicly 👍

Re: Proof of usage

Hi I lost my phone I requested for proof of usage and still no update can someone help me
Posted From Apple iPhone

Re: Proof of usage

3 Moderator

Hi Analizaarong and welcome to 3Community! I'll certainly check this out for you, can you send a private message with your mobile number and details please?

Re: Proof of usage

Scout

I have also had to contact 3 for proof of usage for my insurance company and have to wait at least 72 hours??!! Why does this take so long? Is there any way of speeding this process up?

Re: Proof of usage

Legend
Send a mod a pm and they way be able to do it faster.
You need to give all your details

Posted From Sony H8266

Re: Proof of usage

3 Moderator

Hi @philb and welcome to 3Community! @billbond4 is correct, send a PM with your details and I'll check out the status of your proof of usage 👍 

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