on 05-07-2017 09:46 AM
I requested proof of usage by calling you guys on 30/11/17 when I lost my phone. I'm waiting on it to be able to make an insurance claim. When I did this I was told that it would be up to 48 hours before one was sent out.
I waited until today and called again and have been told that the request was sent but that it takes up to 72hrs to be sent.
Can you confirm how long it takes and that a request has actually been sent? At the moment, this form from Three is the only thing holding up my claim.
on 05-07-2017 09:57 AM
Hi PeteW a usage report can take up to 3 working days and it's sent to you by email. i can check your account here if you PM your number, address and date of birth. Rach
on 03-10-2017 11:10 AM
on 03-10-2017 11:21 AM
I can send you this directly. Can you PM me the name, address, date of birth, number & the IMEI of the phone please.
on 31-10-2017 11:55 AM
Hello, I am also in desperate need of proof of usage for my phone, my insurance company needs proof that includes the IMEI. I cannot claim on my insurance until I send off the document.
on 31-10-2017 12:12 PM