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Proof of purchase required to unlock iPhone

Lookout

Hi,

 I've been trying to unlock an old iPhone that was originally bought via 02

 

I've tried the web help option on '3' twice now to be told the IMEI is not recognized and I need to provide proof of purchase.

 

Apart from the fact that this is a business phone, so I wasn't involved in the purchase, any invoices for this are long gone, as this was purchased several years ago.

 

Help pls ?

 

thx,

Aidan

 

Re: Proof of purchase required to unlock iPhone

Pretty sure to get that done the phone has to have been registered in your name. Are you the business owner? If not then they need to contact Three and request it.

I am not a Three employee. I'm just a little helper Smiley Happy

Re: Proof of purchase required to unlock iPhone

Lookout

thx for the reply.

 

I think the main issue is they cannot find my IMEI on their system - once we get beyond that, I can provide whatever details are required. 

Re: Proof of purchase required to unlock iPhone

3 Community Manager

Hi Aidanq, I'd like to try here. Can you PM me the IMEI number with any other details you have? Deb

Re: Proof of purchase required to unlock iPhone

Lookout

PM-'ed you the required details Deb.

 

thx,
Aidan

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