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Proof of Usage

Scout

I've damaged my phone and my insurance wants a proof of usage document from me,

i'd call the three customer service but I obviously cant (because my phone is damaged)

 

how else would I go about getting this document, I've sent emails and messages through to online support but gotten no response. 

Re: Proof of Usage

3 Moderator

@jinkies thanks for getting in touch. Are your insurance company looking for a proof of purchase? 

Re: Proof of Usage

Scout

no I don't think so, the exact description of what they asked for was:

 

"Proof of Usage document that has your IMEI number and the first and last time that IMEI was used on their network. "

Re: Proof of Usage

3 Moderator

@jinkies thanks for letting me know. Can you PM me the following details so I can get this looked into for you 👉 your full name, phone number, address, date of birth, IMEI of the phone. 

Re: Proof of Usage

Maestro

I can't understnad insurance companies, you're paying for insurance and your phone is damaged which they can see, I'm guessing you've t send it to them? Why is it then their business when you last used the phone and when you first used the phone. 

I am not a Three employee. I'm just a little helper Smiley Happy
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