on 05-03-2018 12:03 PM
I requested for proof of usage by calling you guys on 27/02/2018 when I lost my phone. I'm waiting on it to be able to make an insurance claim. When I did this I was told that it would be up to 48 hours before one was sent out.
I waited until today and called again and have been told that the request was sent but that it takes up to 72hrs to be sent.
Can you confirm how long it takes and that a request has actually been sent? At the moment, this form from Three is the only thing holding up my claim.
on 11-04-2018 05:38 PM
I have requested proof of usage for my lost phone on the 6th of April 2018 and yet after 3 days I received nothing. Is it possible I can get some help? Thank you.
on 11-04-2018 06:11 PM
on 17-05-2018 09:33 AM
hi i need to claim insurance on my phone and have i have called three numerous of times i have been told different things its regarding my proof of usage that i need to give my insurance company so i can get my replacement phone three have said they sent it, or you should receive it in 20 mins to 78 hours I'm getting fed up as I'm a loyal customer and I'm being treated with lies all i ask for you guys is to email me my proof of usage but no when you guys want your bill your quick to jump at our throats but when we need something you never get back to us and make us wait!!!!!!!!!!!!!!!!
on 17-05-2018 10:44 AM
Hi @yasmin, Let's get this sorted for you. It looks like they're looking for proof of blacklisting as this is what insurance companies normally look for. Was your phone lost or stolen? I can get this sent out to you. Pop me a PM with all your info and we'll get this sorted straight away. Ashlee
hi phone was not lost or stollen it just stopped working and wouldn’t turn on they just want proof of usage thats all if you could email it to me my three number is ******
***edited as personal info displayed publicly ***
on 17-05-2018 01:52 PM
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