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Porting number from VirginMedia

Scout

Hi,

 

I have bought a new phone and moved to three on sunday, when I bought my phone I asked for my number to be ported.  They went through the process in the shop and told me to check in a about 3 hours, I did this and it had not been done.

 

I tried online support last night and they said that a request was never put in, and told me to go through the process online, my old phone is broken so I pointed out that i did not think I could put my old sim into new phone to get the txt, they seemed to think it would, it did not.

 

So this morning I found somebody with an unlocked phone and went through the process online and still this evening my number has not been ported. 

 

I am at the stage of giving phone back and cancelling contract, please if somebody is monitoring this, can you get it sorted out for me.

 

Owen

 

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Chosen Solution

Re: Porting number from VirginMedia

Maestro

Hi Owen,

 

I'll check this out for you. I'll need you to PM me your details please, I'll look into this for you 👍

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All Replies To This Topic

Re: Porting number from VirginMedia

Maestro

Hi Owen,

 

I'll check this out for you. I'll need you to PM me your details please, I'll look into this for you 👍

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Re: Porting number from VirginMedia

Scout

Thanks for sorting this

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Re: Porting number from VirginMedia

3 Moderator

You're very welcome, have a great day 😊

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