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Re: Poor service wanted to cancel

If the service doesn't improve after tomorrow you can get in touch with us here and we can follow up 👍

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Re: Poor service wanted to cancel

Navigator

I tested the  this evening at several occasion. results were from 0.4mbps to 1.1mbps down (0.6 mean) and 2.3mbps to 16mbps up.  This comfort me with the belief that there is more congestion on the download side and that Three does does not have enough bandwidth to provide an acceptable service. 

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Re: Poor service wanted to cancel

Can you pop me a PM with your account info so I can take a look at your account and send this info on to our tech team please @Calimero242 ?

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Re: Poor service wanted to cancel

Lookout
Hello. Please help. I have a Galaxy A5. I only upgraded to this phone a few months ago. In the beginning I had a plethora of issues including not receiving calls and texts etc etc. You can see your notes on my account regarding the amount of times I called and what was done to resolve this. At the time it was very frustrating and time consuming. As part of resolution I changed SIM. I thought everything had been fixed but within the last week I have not been able to make calls properly. The call never connects or I have to cancel and try several times until call connects. I am also unsure as to whether I am able to receive calls adequately. My friend said she tried to call me and couldn't get through. I am also noticing that I am constantly in and out of coverage/service. In fact, more often than not it is down. I called in store this morning and I got another replacement SIM but this has not resolved issue. I am so reluctant to send my phone away for up to 10working days s I have heard terrible things about this service. I am beyond frustrated with this network and I have completely lost trust in your service. I am paying 45 euro a month and locked in a contract for a service that is untrustworthy and sub standard. Crazy!!!
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Re: Poor service wanted to cancel

Hi @Lyndsay, I'm so sorry to hear this. This is certainly not the experience we want for our customers. Can you pop me a PM with all your info and I'll take a closer look at this for you? Ashlee

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