on 14-05-2019 12:59 AM
When I rang to cancel my contract in February, I was offered a new one with a 50% discount, and I took it.
First bill came over a month later, no discount applied. Helpdesk said the discount was to kick in in the next billing period. Now, that was already more than one full billing period after the extension, but I left it at that.
Then the second bill came, again no discount. Talked to helpdesk - agent said it was a mistake at your end and the discount would finally be applied on the next bill, when the 12 month contract would come in effect (!) - at that point I should already be 2 months into that contract period. I asked for a refund for the over-billing and to have the contract period adjusted to 10 months remaining - assistant says he can't do that! He promised though I would be called back on this - I never was.
So three made a mistake, as admitted by the agents, but refuse to fix the bill and put me on another full-length contract? (Well, maybe?) I mean, I don't even know if the correct conditions have been applied yet, so maybe I'm going to get overbilled again and will be put on another 12 month contract starting June? Do I really need to take this to small claims court or is there anyone competent that can fix this mess? I'm seriously frustrated at this stage - remarkable ineptitude and a complete lack of customer care.
on 14-05-2019 09:12 AM
on 16-05-2019 01:23 PM
on 20-05-2019 03:03 PM