Billpay

[cfconnolly]

My outgoing emails have suddenly stopped sending. I haven't changed any settings or performed any updates so it's very strange. Is there a problem with Three's smtp server?

[Julie_D]

Hi cfconnolly, can you PM me your number, name, address  and DOB? I'll check this out for you. 

[Tony492017]

Same here can't send emails on 49

[cfconnolly]

Still not fixed. All I keep getting is "our tech team are looking into this". Almost 3 weeks now....

[Maryw]

Yep same with me...nothing fixed yet keep being told ' we'll be in touch shortly '. ...I think that if an email can't be sent and all the internet advice points to the networks' server not working properly that three are choosing to disable this function otherwise it would have been fixed by now (3+ weeks later). .why I don't know but strange how it's happening at same time as contract change..cost cutting exercise????

[cfconnolly]

I was thinking exactly the same myself maryw! They still have not fixed the problem and are now advising me to try downloading an app for my email provider to get around the problem. Totally ignoring the fact that the emails would still not send as the problem lies with Threes outgoing email server!!!!

[Ian]

Hi,

My outgoing email stopped two days ago and I cannot send emails. I have had two on line sessions with no resolve. I am just off a 20 minute customer service call and they are adamant that there is no 3 outgoing server called mail-relay.3ireland.ie.

Can you help me resolve this problem please?

Thanks,

Ian. 

[Mac_n_cheese]

@Ian Try mail-relay-3ireland.net that was on another Topic

[Three_Deborah1]

@Ian, hi there just checking to see if you've tried what @Mac_n_cheese advised. If so let me know how it went for you.

[Ian]

Hi there,

I did try it but as soon as I sent it up as .net I immediately got a notification that the server could not be found so unfortunately no luck!!!

Ian.