Showing results for 
Search instead for 
Do you mean 

Otterbox USB cable with lightning connector

Bought this in your 3 retail store, Ballina, Co. Mayo on 23/6/18. The connector broke off it so I returned to the store today to exchange it. Was referred to the manager as the sales assistant “got in trouble with manager for exchanging faulty Otterbox charger before”. Waited to see manager & was told that they don’t deal with faulty Otterbox products so I should contact Otterbox online and follow their instructions. Did that. Specifically asks where product was purchased and I chose from the drop down menu ‘retail store’. Solution shows in red writing “please return to place of purchase to claim your warranty replacement”.
Your Ballina store refused.
Customer service non existent. Btw, this is my nearest store @ 50 km away.
Not impressed at all.


Re: Otterbox USB cable with lightning connector

3 Moderator

Hi Erris and welcome to 3Community! I'm very sorry to hear this, can you send a private message with your details and I'll certainly look into this for you?  


At Three we are updating our systems to make your 3Community experience even better. From Friday the 24th of January, the community will become read-only in preparation for launching a new and improved 3Community later this year

All our useful tips and information can still be viewed in the posts and blogs. Once the new 3Community is ready to go, you will be the first to know. If you are a current member and need help during this time, you can still drop us a private message or alternatively contact us on Facebook or Twitter

Thank you for all your contributions to 3Community and we are excited to welcome you to your new 3Community soon