on ‎03-03-2018 01:38 PM
Hi i placed an order on Wednesday(28th Feb) for a Samsung galaxy s8 on bill pay, wanting to change my current prepay number to bill pay along with the phone. The device cost was taken from my bank account but the next day i received an email to say the phone was out of stock. What are my options as the money has been taken and i had been due to switch my number to bill pay contract on Wednesday coming (7th march) and obviously dont wanna be paying 60 euro a month for a phone i dont have?
on ‎03-03-2018 01:53 PM
Hi Corrosrfc, I'll check with our warehouse about the stock. Your order can't be fulfilled until the phone is sent out so you won't be paying €60 when the phone hasn't been delivered. I'll come back to you here as soon as I hear from the relevant team.
on ‎03-03-2018 02:03 PM
Much appreciated Thank you
on ‎05-03-2018 02:02 PM
Hi, Corrosrfc 👋 Can you PM me a screenshot of this email, please? Can you also send me your number, address, and date of birth so I can access your account?
on ‎05-03-2018 02:03 PM
Also how did you put this request through?
on ‎05-03-2018 02:24 PM
on ‎05-03-2018 02:31 PM
That's great that your phone has been dispatched. If you have any issue please let me know.
Hi and Welcome to the 3Community. Stay awhile and have a look around. If you haven't already registered, now is a good time to do so.
Click here to see a guide on getting started.
Register now >>