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Old o2 contract , contract change

Leader
Hi mods
I got a text about a change of contract and an increase in price..
I thought (incorrectly apparently!) that 3 had to honour o2 contracts?
I haven't received a letter re changes..
any clarification would be welcome
Thanks
Ruth Smiley Happy

Re: Old o2 contract , contract change

Maestro

Hi Ruth, here's how to contact our dedicated teams to discuss these changes 👉 goo.gl/7q6QZ5 

Re: Old o2 contract , contract change

Leader
Thanks Julie D any chance you could just give me low down on it?

Re: Old o2 contract , contract change

Maestro

Our dedicated team will be able to give you all the info on this Ruth.  If you need help with anything else let me know. 

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Re: Old o2 contract , contract change

Leader
Thanks Julie,
So I was wrong in thinking that o2 contracts were protected?
Why didn't I get a contract change text until now? I.e. Why not when the vast bulk of customers did? As I did with my bb acc..

I know... talk to dedicated team.. but I want to talk to forum dedicated team! Smiley Wink

Re: Old o2 contract , contract change

Legend
All contracts will be increased, there was a tiny link at bottom of homepage where you could the price increase.

Re: Old o2 contract , contract change

Lookout
I am also a customer with the old O2 contract. For us who are not on unlimited data a huge increase on the charge for going over data allowance was also brought in - very quietly! On the text to say that the bill was going up by €5 there was no mention of this increase. Also not available online on this link http://www.three.ie/customer-notification/ why??

Re: Old o2 contract , contract change

3 Community Manager

Hi there, the text you received had a link in it which brought you to another page with more information on what was changing.  If you have any further questions you can contact our dedicated teams here 👉 goo.gl/vSn68d 

Re: Old o2 contract , contract change

Leader
In fairness the text I received gave a link and stated it was to show all changes and price increases. And if you phoned there were a number of options available that were offered if you didn't wish to accept change to current contact, which I didn't!

Re: Old o2 contract , contract change

Lookout
The thing about that text which annoyed me is that it very clearly gave you information that the bill was being increased by €5. Then there was the aside of you can also check online re prices. The increase for the out of data allowance was 300%!! I think that warrants more transparency and should been included in the upfront text information about the €5 increase.
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