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Offered 2 months free mobile bb but have been charged

Leader
Hi mods,
When I phoned up to not accept the new charges/contract I was offered the next 2 months free that was on 3rd April.... €40 has just gone out of my account! Can someone look into it and get it rectified
Thanks Smiley Happy
Ruth
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Re: Offered 2 months free mobile bb but have been charged

Hi there 👋 Can you PM your full name, number, address and date of birth and I'll have a look at your account? 

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Re: Offered 2 months free mobile bb but have been charged

Leader
Yep will dm you now Smiley Happy
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Re: Offered 2 months free mobile bb but have been charged

Leader
Morning all Smiley Happy
Can I give you notice that I wish to cancel my broadband as per discussed
Thank you
Smiley Happy Ruth
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Re: Offered 2 months free mobile bb but have been charged

Hi Ruth 👋 Can you PM your full name, number, address and date of birth and I'll check this out for you 👍 

1

Re: Offered 2 months free mobile bb but have been charged

Leader
Sent a dm now
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