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Not receiving uk texts in Ireland

Explorer
I switched from billpay to prepay a few months back and since then no messages sent from the uk reach me in Ireland. I get them when i am in the UK and I got them in Lanzarote but not at home. Really frustrating and technical team have been no help.
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Highlighted

Re: Not receiving uk texts in Ireland

Legend
Get them to create a ticket and get its number

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Re: Not receiving uk texts in Ireland

Explorer
Had three technical team on it for over a week. They blamed EE who just laughed at my sister when she rang. If i can get her texts in Lanzarote and Uk but not Ireland they say it must be a problem with Three. Never an issue before I moved to prepay.
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Re: Not receiving uk texts in Ireland

Explorer
Both my sister and nephew sent me a text on the 6th August between 11am and 12.30pm. Disappeared into cyber space never to be seen again. May have to switch altogether if I can't get resolved as have to be able to get the texts.
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Re: Not receiving uk texts in Ireland

Hi Joefed 👋 I can look into this for you. Can you PM me your full name, number, address and date of birth so I can access your account and see what's been happening? 

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Re: Not receiving uk texts in Ireland

[ Edited ]
Explorer

Done

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Re: Not receiving uk texts in Ireland

Legend
It's a problem with the smsc in the three Ireland network

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Re: Not receiving uk texts in Ireland

Explorer
And not a problem with EE as Three keep telling me. How can I get it resolved?
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Re: Not receiving uk texts in Ireland

Legend
Give the mods here info about the issue and ask for the ticket number so you can track it's progress

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Re: Not receiving uk texts in Ireland

Lookout
Hello, guys. After reading the whole post, we can get solutions to deal with the trouble quickly and safely. Thanks for your nice sharing.
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