on 29-07-2018 11:36 AM
I just got back from my holidays in Spain, as soon I landed in Dublin my phone is getting any service or 4G network connection. I have tried my Sim card in another phone and works perfectly. I tried another sim card in my phone same issue. I noticed that the phone is not getting 4G only WCDMA but still nothing. I have tried the basic solutions such as go to networks > select network operator> it shows 3 (4G) and an error pops up: your sim card does not allow that network connection.
While I was in Spain, my phone was on and off in about network operator sometimes will be fine or sometimes it would say "NO SERVICE" like now but after it would connect to any network in Spain.
I was wondering if Three would lock the phone or something like it.
on 29-07-2018 12:33 PM
Hi Nelamaria19 and welcome to 3Community! Three certainly wouldn't lock your phone. Can you go to the settings on your phone and check that you have LTE activated?
on 29-07-2018 05:59 PM
We might need you to check your APN settings to make sure that they have reverted back to the usual settings since returning home.
Can you send me a PM with your number, name, address and DOB?
on 31-07-2018 03:56 AM