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No coverage abroad

Lookout
Hi,I have landed in Canada this morning and my phone doesn't seem to be picking up any network.ive tried to scan for networks but no luck. Any ideas what can be done? Thanks
Posted From Samsung SM-A520F

Re: No coverage abroad

[ Edited ]
Maestro

Hi @Cb89, what type of phone are using and what plan are you currently on? I'll check this out.

Re: No coverage abroad

Lookout
Hi julie. I just signed up last week to your all you can eat data bundle for 45euro a month with the samsung galaxy s5. Tried taking the sim out amd putting it back in but it didn't work
Posted From Samsung SM-A520F

Re: No coverage abroad

Lookout
Apologies that should've been a samsung galaxy a5
Posted From Samsung SM-A520F

Re: No coverage abroad

3 Moderator

Can you private message your mobile number, name, address, date of birth and I'll certainly look into this for you? 

Re: No coverage abroad

[ Edited ]
Lookout

xxxx

Re: No coverage abroad

3 Moderator

I've deleted your previous post as you posted your details publicly, can you click on the option that says "Send me a PM" 👍

Re: No coverage abroad

3 Staff

I'd like our tech team to take a closer look into this. They will need to view the location of the sites/masts your service uses. Are you happy for us to do this? And do you have an alternative number that we can reach you on if needed?
 

Re: No coverage abroad

Legend
Try restarting your phone and login to three.ie and check is roaming active

Posted From Sony E5823
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