on 04-01-2018 09:54 PM
Hi We are living in Currabeha Fermoy,Co.Cork, according to the coverage map we should be getting 4G indoors and outdoors, however for the last few nights we are barely getting 0.5 mb download, we have 5 devices in the house all on 3 and all getting the same slow internet. Also every night at 9.30 we all lose internet connection for at least 2 hours, can you tell me if something goes on at the mast that would cause this? Is there anyway to improve it? I have a work phone from Vodafone which gets 4G no problems and works as expected. Can you tell me what is happening other you will be losing 5 customers.
on 05-01-2018 09:28 AM
Three – Covid-19
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
For more tips & information, please click here.
We apologise for any inconvenience caused and thank you for your understanding.