on 03-09-2015 02:06 PM
on 03-09-2015 02:11 PM
on 03-09-2015 02:14 PM
Hi @Anonymous, it's not a SIM activation in the normal sense of the word, which is why they don't see a record of it. We're putting it through manually for you but these things take time.
I will be in touch as soon as it has completed.
on 03-09-2015 02:16 PM
and can u see a sim replacement bin done? ur live chat ar useless on on fone is nt much bettr either! dis place is th only suport ye hav & its hidden away
on 03-09-2015 02:20 PM
on 03-09-2015 02:23 PM
@Anonymous, as advised I'm working on it manually here so the 'normal' customer service areas are not involved and would not have access to the information. You do not need to submit a request online, and you do not need to speak to customer care on webchat or on the phone.
If you want to send me a PM with the exact SIM serial number and the exact mobile number that you want to keep, you can and I will 100% confirm that it is going through here.