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Re: My roaming didn't work in Finland

Lookout
I call to the costumer service 3, even after call them, It isn't still working. Smiley Sad
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Re: My roaming didn't work in Finland

3 Community Manager

Hi All,

 

We've confirmed with our tech team and Finnish partners that Data roaming for our customers is working on DNA. There were tests carried out to ensure this is the case.

 

If you're unable to use your data and are connected to DNA I can double check your profiles. Just send me a PM with your number, name, address and date of birth.

 

Thanks'

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Re: My roaming didn't work in Finland

Scout

Can confirm it is now also working on Elisa Smiley Happy

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Re: My roaming didn't work in Finland

Lookout
Yeah. 2 hours ago started working on Elisa network. But it doesn't work with DNA network
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Re: My roaming didn't work in Finland

3 Community Manager

@Mique @parlec Just another update here guys, both DNA and Elisa are available to use for data roaming in Finland. Again, any issues with connecting after you try the manual search and connect options, send me a PM with your number and details and I'll check your profiles. Thanks'

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Re: My roaming didn't work in Finland

Navigator
Hi, I’m in Finland at the moment and have No Service on my phone. I’ve tried manual selection but none have worked. Any suggestions welcome. Thanks.
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Re: My roaming didn't work in Finland

3 Community Manager

Hi there, thanks for reaching out to us here 👌  and thanks for trying to manually select network. Have you tried switching to 3G only? Can restart your phone, making sure that data roaming is switched on and that it's still on 3G? Let me know how you get on. Deb

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Re: My roaming didn't work in Finland

Navigator
Hi Deb, thanks for the reply. I’ve tried that (switched off 4G and restarted) and still No Service. I have this issue when I’m in the UK also, but had service in Sweden yesterday.
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Re: My roaming didn't work in Finland

3 Community Manager

It's a weird one! Can you PM me your details so that I can check your account set up?  

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Re: My roaming didn't work in Finland

Explorer
Hi there, I’m in Finland again and I’m having the same issue as last time (I posted on this thread in March). I am manually connected to DNA and have no data. Have restarted and have tried 3G only but doesn’t work. Can you take a look at this issue? Thanks
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