on 16-04-2015 11:13 PM
on 17-04-2015 08:56 AM
Hi @Anonymous, to help us identify the issues you're having, can you run through the checklist here - http://forum.three.ie/t5/Anything-Else/Network-Issues/m-p/464#U464 - and let me know how you get on?
on 17-04-2015 02:28 PM
on 17-04-2015 02:31 PM
on 22-04-2015 12:38 PM
REFERING TO THE ABOVE ISSUE I HAVE SPOKEN TO THE TECHNICAL TEAM TODAY MORNING AND THEY ASKED ME ABOUT SOME DATAS ABOUT THE TIMES WHEN I WAS AVAILABLE IN MY HOUSE DURING PAST FOUR DAYS. I HAVE SUBMITTED THE INFORMATION. THEN AFTER FEW MINUETS I HAVE RECEIVED ONE TEXT SYING TO CONTACT THREE CUSTOMER SERVIECE.
THEN I HAVE MADE CALL ARROUND 11:48 TO THE THREE CUSTOMER SERVICE. THE CUSTOMER SERVICE TOLD ME TO HOLD THE CALL AND AFTER FEW MINUETS THE CALL WAS DROPPED. I HAVE RANG AGAIN. AND CALL WAS DROPED AGAIN. IT REPEATED TWO MORE TIME BETWEEN 11:48 AND 11:55 AM TODAY. FINALLY THE CUSTOMER SERVICE OFFICER CAME BACK AND INFORMED ME THAT THEY COULD NOT FIND ANY TECHNICALL ISSUE DURING ABOVE SAID PERIOD.
THE SAME THING HAPPENED TO ME WHEN IHAVE APPROCHED THE THREE COUSTOMER SERVICE TEAM FEW MONTHS BACK.
I AM PERSONALLY FACING THE PROBLEM, EVEN TODAY AS I MENTIONED ABOVE. BUT THE THREE NOT ACCEPTING MY REQUESTS. I AM REALLY FED UP.
IF THREE TREATING ME LIKE THIS I HAVE TO LEAVE THE THREE NETWORK. I HAVE NO OTHER OPTION. I CAN'T MOVE MY HOUSE TO GET GOOD MOBILE SIGNAL.
THIS IS THE SITUATION. I WANT TO LET YOU KNOW
for your reference I am attaching some screen shots of my phone
EDIT: edited by Mod to reduce size of images.
on 22-04-2015 05:29 PM
on 20-05-2015 02:35 PM
Seing same issue in balgriffin area and support says there is no issue :-( so apparently mobile phone are only to be used when outdoors according to Three
since no coverage is not a problem its working as intended :-)