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Mobile data not working abroad

Scout
Hi,
I'm in Lake garda in Italy and I have no mobile data. I am connected to iWind network and have tried selecting 3g only or 2g/3g (auto connect) and restarting my phone but still no luck. I am on prepay and my data plan says that I should have 8gb of data in Europe. Any ideas where I'm going wrong?
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Re: Mobile data not working abroad

3 Moderator

Great news @Rynic, thanks for letting me know. Enjoy Lake Garda 😍 

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Re: Mobile data not working abroad

3 Moderator

Hi @Rynic 👋 Can you go into your settings and manually select any other networks that are available and let me know if any of them will allow you to connect? Is it only your data that's affected, are you able to call/text? Are there any other Three customers with you and if so, are they able to connect? 

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Re: Mobile data not working abroad

Scout
Hi Susan, thanks for your reply. It's okay now I got it sorted. When I went into my settings and then mobile networks and clicked on access point names it was set on three.co.uk rather than 3ireland.ie. When I changed to 3ireland.ie it worked and my data works for me now.
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Re: Mobile data not working abroad

3 Moderator

Great news @Rynic, thanks for letting me know. Enjoy Lake Garda 😍 

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