on 20-11-2016 05:06 PM
There's clearly an issue with my connection and you guys are just playing dumb.
4G ATM = 1.44DL / 1.59 UL / PING 39
3G ATM = 9.56 DL/ 2.65 UL/ PING 36
"With 4G Plus Three customers will be able to enjoy peak speeds of 225 Mbps for free"
Hah.. on what planet. The speeds suddenly start dropping and then dropped to nothing and you guys say that it's nothing on your end.
3 different phones tested, I'm in the purple 4G area yet getting speeds like that....
The speeds started dropping a few months back and now they are at a crawl.
I'm moving to another network after years of being with 3 given the attitude taken with my issue. Similar to when I had a roaming issue when going in the states, told everything was fine and I couldn't connect to anything. I get back and you say there's nothing wrong you end. Then last year I went abroad with work again and after a week of dealing with ye someone finally goes... oh actually your roaming was never activated on our side when you originally contacted us.
An absolute joke... and here we are again.. everyone acting like nothing is wrong. Great service. I'm off to another company.
on 23-11-2016 04:05 PM
Out of interest has anyone EVER seen the speeds of 225 Mbps that they claim to offer with 4G. The fastest I've ever got a reading of is a one off of 45Mbs. Never anything higher.
on 23-11-2016 05:29 PM
I got around 75 Mbps, once, for about 2 minutes on the motorway. In normal use i get around 15-20 if i'm in good coverage. No where near as good as Vodafone, but what do you expect? When you offer all of your customers 60GB 4G data there's bound to be more demand for networks resources. Just be happy you're not with iD mobile, I would have be lucky to get 10 Mbps!
on 04-01-2019 10:34 PM
on 05-01-2019 03:55 PM
on 06-01-2019 04:23 PM
@ Richardbee, hi there 👋 I agree with Michael_Mick, that this could be traffic congestion. Judging from the cost of your service being quoted in pounds sterling, I'm wondering if you're a Three UK customer? If so, perhaps you'll need to get in touch with our colleagues over there?
Three – Covid-19
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
For more tips & information, please click here.
We apologise for any inconvenience caused and thank you for your understanding.