10-11-2016 01:39 PM - edited 10-11-2016 01:53 PM
@Three_Bob Not particularly, before work, during lunch and into the evening after work. Snail pace.
The decline in service was gradual at first and I just assumed it might be random spikes when I use it but now it's permanent.
Anytime I check my phone since the last 2 weeks, downloads, site loading etc takes way to long. As you can see by the examples above.. trying to do high volume data useage is pretty much impossible... so when I contact support to follow up from when they asked me to do that.. they just keep saying i need more useage and can't seem to get into their heads that I can't get more because it's so slow.
10-11-2016 01:54 PM - edited 10-11-2016 01:56 PM
@Three_Brogan No, I have it turned off always.
Just to add, I start downloading a movie from Google play @ 1.130.. it was just @ 4% and the message of 'you need a network connection to continue download' pops up again ..then a few mins later it starts downloading again.
on 10-11-2016 02:05 PM
on 10-11-2016 02:28 PM
I'd like to take a closer look at this for you in terms of the previous checks carried out by our tech team. I've just sent you a PM now, can you respond with your account details when you get a chance?
on 10-11-2016 07:06 PM
@Three_FionaSo I spoke to someone today on the phone who reviewed my case and went through everything with me again.
She checked the masts in my area and that seemed fine, opened a ticket and later on today I got a text to say contact the chat team regarding this.
This is what I'm told in the chat just now...
on 15-11-2016 12:39 PM
on 18-11-2016 10:41 AM